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customer care Find answers to your most frequently asked questions about how your Subscription works. If you're still not sure give us a call. We're here to make your experience the best possible.

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1 Can I create my own custom channels?
2 Can I limit my locations to only play channels I choose?
3 Can I schedule different channels to play different times of the day?
4 Can I schedule different channels to play at different locations?
5 What is a Bio-Cycle?
6 How do I control what plays in my locations?
7 Do I have to buy a TOUCH media player?
8 Do I need a Touch media player?
9 Can I insert messages into my channels?
10 How do I make a channel in the Mobile App?
11 What are Genres and Styles?
12 What is the lyric rating?
13 What is Tempo?
14 Can I play music on multiple iOS devices for 1 location?
15 Disabling iOS alerts for continuous playback
16 Unable to Play or Stream on iOS.
17 App is unresponsive or slow.
18 How do I change my password?
19 Is there a contract for a minimum service term?
20 What happens when my subscription term ends?
21 How can I cancel my account?
22 What areas do you provide service?