Find answers to common questions about how a NEXTUNE Subscription works. If you're still not sure give us a call. We're here to make your experience the best possible.
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What is an Activation Key?
Activation Key
The Activation Key authorizes your location to play music from a TOUCH media player , web App or Mobile App. An Activation Key is not required for if you have a Player sign in.
Reset Key
Using The Key
Go to the TOUCH Media Player and turn it on. Select the INFO menu item from the top menu. Be sure the system is connected to the internet. Choose "Venue/Location Info" and then "Change Venue/Location". Enter the new Code and click save. Allow up to 15 minutes for the system to fully update. If you need assistance call customer support at 206-319-5088 ext.1.
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What can I do with Channel Schedules?
What you can do with Channel Schedules.
• Dayparting - Play different channels at various times of the day.
• Play different channels in your locations at the same time.
• Schedule channels to play by time of day.
Channel Manager Option
With Channel Manager you have expanded Scheduling options including scheduling channels to play by time of day, week, month or year. Basic Channels service is limited to scheduling Channels by time of day.
Favorite Channels
You can only schedule Favorited Channels. Be sure to designate at least one Channel as a Favorite.
Scheduled Play
To play a Favorite Channel automatically you need to create a Channel Schedule. The selected Favorite Channel will play according to your schedule provided your local system is in Scheduled Play mode.
Scheduled Play Mode
Scheduled Play Mode is activated from a local player by selecting the white clock with a green play icon. If the local system is not in Scheduled Play Mode then the schedule will not play. To lock you local system into Scheduled Play Mode, use the Lock feature in your Favorites list of from your Account Profile.
Locking Your Local Systems
By locking your local systems, users will not be able to deviate the system from your schedules or play Channels outside of your Favorite list.
Start A New Channel Schedule
Select the "+Add" button to start a new schedule. Set the Start Date and Time to when you want the schedule to take effect. You can assign a Location Group to the Schedule. Dividing your locations into Groups allows you to create different schedules for different Groups. See Locations for more information.
Create a "Sign Off" Schedule.
A Sign Off schedule will automatically stop all play functions for the program day. This schedule is important to put your music system in stand by mode until the next day. You can create different Sign Off schedules for your store groups. To automatically create a Sign Off schedule select "Sign Off Schedule" in the Favorites drop down list. Provide a name and save the form. You can then edit the Sign Off schedule to your needs.
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Can I create my own custom channels?
Yes you can. Channel Maker is a feature of all our subscription plans. With Channel Maker you can choose your genres, styles music era, Bio-cycle and more. Tune your business to the sound you want. You can also choose from over 150 channels curated to meet our Bio-Cycle standard.
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Can I limit my locations to only play channels I choose?
Yes with a Channel Manager or a Channel Master subscription. However, with all our plans you can assign channels to a "Favorites List". With Channel Manager or Channel Master can then limit your locations to only accessing your Favorites List. You can also put your locations into different groups and have a different Favorites List for each group. All of these options are performed within your online account.
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Can I schedule different channels to play different times of the day?
Yes, with Channels you can schedule channels to play on a given date and time.
With a Channel Manager or greater subscription plan, you can schedule different channels to play at different times of the day and on different days.
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Can I schedule different channels to play at different locations?
Yes, with a Channel Manager or or greater subscription plan you can schedule different channels to automatically play at different locations based on their group setting. You can assign locations to groups for easy management. You create Groups in your Location list within your account. This feature can only be performed when using our TOUCH media player for music playback.
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How do I limit the playback to ONLY my Favorites list?
Local control mode restricts the selection of channels to only those channels in your Favorites. With this mode turned ON only Favorite channels will be available for playback.
To enable this mode go to http://nextune.com and login to your account. Select Favorites and select the Heart Lock in the upper left corner labeled “Restrict play to only these channels”. This change may take up to 1 hour to reflect on devices.
You can also activate this function in your Account Profile.
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What is a Bio-Cycle?
Our patented music system creates music channels that are programmed to follow a Biorhythmic Cycle of 20, 30, 40 or 60 minutes. Each cycle starts at a minimum tempo song then rises in tempo with each subsequent song until the peak of the cycle is reached. This Bio-Cycle pattern repeats through the entire channel. The Biorhythmic Cycle of each channel can be adjusted to fit the objective of any business environment.
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What kind of music do I get?
All our songs are by the original artists including all their hits. We have tens of thousands of songs from every genre around the world and every music era. All our channels are curated with new selections each day so you'll never get tired of listening.
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What is Biorhythm technology?
Biorhythm is our method of playlisting that manages the energy flow within a cycle of time called a Biocycle. Within this Biocycle, we match the energy flow of the playlist to the amount of time your customer spends in your business. Dining is more satisfying, shoppers shop longer, customers and patients are more relaxed while waiting.
The Biocycle starts at a minimum energy level and rises in energy with each succeeding song until the end of the Biocycle is reached. This can be every 20 minutes, 30 minutes, 40 minutes or 60 minutes.
Select channels with a Biocycle and energy flow that's best suited to your environment. For example, for a dining room that caters to a 40 minute dining experience, look for channels that have a 30 to 40 minute Biocycle with a casual energy flow. Higher energy environments are better for 20 to 30 minute Biocycles.
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How can I manage my Locations
Adding Groups
Categorize locations into "Groups or subsets using this Group feature. Create Groups based on brand, geographic location, type of customer , Message Schedules or style of music you want to play in those locations.
To create a Group click the "+ Add" button to add a group name to your list. To add a location to a specific Group, use the Group drop down menu in the location's profile window and assign it to one of your Groups.
Scheduling Groups
Channel Schedules and Message Schedules can be assigned to individual Groups for greater control over what plays in a location. To create a Channel Schedule that includes the channel you want to play in a Group go to Channel Schedules. Assign the Channel Schedule to one of your groups and all locations within that Group will play the channel according to your schedule.
Message Schedules operate in the same way as Channel Schedules. To have certain messages play in a particular Group go to Message Schedules and create a schedule containing the messages you want to play in that Group no matter what channel is playing in that Group.
Scheduled Playback
All NEXTUNE player platforms and software support scheduled play including the Web App, our Mobile Apps and the TOUCH media player.
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How do I control what plays in my locations?
You can restrict your locations to only play what you allow them to play.
To turn restriction "ON" go to your Account -> Company Edit window and scroll to the bottom. Toggle restriction "ON" or "OFF".
When restriction is "ON" then your location can only play Favorite Channels. If restriction is "ON" AND you have active Schedules then users can only play scheduled channels.
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Can I add Locations to my service?
Adding Locations
You need NEXTUNE Channel Manager service to add Locations to your account. Each Location you add will be invoiced to your account. The initial charge for each location you add is based on when you activate service for the location. The initial charge is prorated based on the days remaining in the current quarter billing cycle.
Indicators
A red or green light indicates the status of that Location's assigned device within the last hour. Red = "Offline", Green = "OnLine".
Groups
Categorize locations into "Groups or subsets using this Group feature. Create Groups based on brand, geographic location, type of customer, messages or style of music you want to play in those locations. To create a group click the "GROUPS" button to add a group name to your list. To add a location to a specific Group, use the Group drop down menu in the location's profile window and assign it to one of your Groups.
Scheduling Groups
Channel Schedules and Message Schedules can be assigned to individual groups for greater control over what plays where. To create a schedule that includes a specific Group, go to either Channel Schedules or Message Schedules. Assign the schedule to one of your groups and all locations within that Group will play the channel or messages according to your schedule.
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Do I have to buy a TOUCH media player?
No, you can use the NEXTUNE Mobile APP on any Android or iOS device for music play in your locations.
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Do I need a TOUCH media player?
No, you can use the Channels Mobile APP for music play in your locations. The Mobile APP can be installed on any mobile device or computer.
Our TOUCH music player is a dedicated, commercial music player that provides all the benefits of a stand alone music player.
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What happens if my TOUCH Media Player fails?
Your media player is warranted for the life of your subscription service under normal use. If it fails during your subscription term we will replace it free of charge except any charges for your selected shipping method.
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How many messages can I insert into my channels?
You can insert up to 12 - three minute messages per hour into any channel. Messages can be of any length but longer messages will result in fewer messages that can fit into an hour of programming.
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Can I insert messages into my channels?
Yes with all our subscription plans you can upload and insert messages into Message Schedules that will play in all your channels.
We can produce your message for you. To order a message online by going to the web and log in to your account. Go to Services and select Audio Production-> Order or call 888-316-1030 opt;1.
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How do I insert a message?
To add messages to your program you’ll need to first upload a message to your Message Library. Go to Messages. Tap on the +Add button. Follow the instructions and select the help icon for additional information. To order a Custom message select the Audio Production +Order button. You insert messages into a Message Schedule you create for your channels. Select the Message Schedule button.
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What can I do with messaging?
What you can do with Messaging.
• Promote Products
• Schedule Service Announcements
• Messages On Hold - create personal greetings for your callers.
• Employee Announcements
Playing Messages
To play a message in any channel you first create a Message Schedule, then assign messages to that schedule. Your messages will play between songs of any channel you play according to the frequency you set for each message.
Message Schedules play independently of Channel Schedules. You don't need Channel Schedules to play messages. Whether you use Channel Schedules or play Channels manually, Message Schedules play in any Music Channel you select to play.
Ordering A Message
Select the Order button to request a professionally produced message according to your specifications. Your message will be produced and uploaded to your Message Library within 5 days. You can preview and approve your message from your Message Library. Then you can create a Message Schedule for your message to play in any locally selected Channel.
Adding and Uploading Messages
Record your message and save it as a MP3 file. Mobile users need to access their files from iCloud to upload them into your message library. Or, using a computer and web browser, select the file from your local drive. Master Channel subscribers can email messages to their Account Manager.
Assigning Messages To Groups of Locations
With Channel Manager you can have different Message Schedules for different Groups of locations. By assigning your locations into Groups you can create Message Schedules for each Group.
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How do I create a Message Schedule?
Creating a Message Schedule
Start by entering a name for your Message Schedule. Then determine when you want the schedule to take effect by entering the Start Date. The End Date is optional and only is needed if you want your Message Schedule to end on a specific Date.
Enter the Start Time you want the Schedule to take effect. You can set this time to any time during a program day. Enter a Stop Time if you want your schedule to stop playing the messages attached to the schedule at a certain time of day.
Channel Manager Option
Select the Group of locations that will play this Message Schedule. Go to Locations to learn more about Groups.
Repeat
Select the frequency that this schedule will be active. Daily means that the schedule will play every day until the stop date and stop time is reached. If there is no stop date then the schedule will be active until you deactivate the schedule.
Weekly allows you to select the days of the week that you want the schedule to play the assigned messages.
Once you save your Message Schedule you can then add messages to the Schedule. You can determine the frequency (the number of times) a message will play during the program day when assigning messages to the schedule.
Assigning Messages to a Schedule
After saving your Message Schedule you select the Add Messages button to review your "active" message library list. Select the Message by determining the number of times the message will play on a per hour basis, ( 1, 2, 4, 6 and 12 times per hour).
You can additionally set the Start Date for a particular message within the schedule. Not all messages assigned to a schedule need to start on the same day. You can also stop certain messages within a schedule by setting a stop date for a particular message. Setting Start and Stop dates allows you to control the playback of specific messages within a schedule without deactivating the entire schedule.
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How do I reset all my skipped songs?
In the iOS Mobile App, skipped songs across all channels can be reset by uninstalling the app and re-installing. This means any song you skipped during playback will play again after performing this action.
Hold down the nexTUNE app icon on the home screen until all the icons start shaking. Tap the tiny “x” in the top left of the nexTUNE app icon and confirm that you want to delete the app. Re-install nexTUNE via the App Store on the device.
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What happens when I skip a song?
When you skip a song in the iOS Mobile App it will no longer play in the selected Channel. The skipped song will continue to play in other Channels where it meets the Channel criteria.
Skipped songs will not play on the device where the song was skipped. If the app is uninstalled then reinstalled, skipped songs will be reset.
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How do I insert a message in the iOS App?
To insert a message into the current channel go to Messages on the nexTUNE app. Choose the desired message(s), the amount of time per hour you want each message to play. The messages will now play according to the settings selected.
Messages may take up to 1 hour to appear in your Music Channels after scheduling.
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How do I make a channel in the App?
To make a custom channel go to the CHANNEL MAKER tool in your app. Once there you can access a variety of settings like year, Genre, Style and others to fine-tune your new channel. After these settings are done you can preview then name your new channel. It will then appear in your FAVORTIES for playback.
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What are Genres and Styles?
In Channel Maker you can select up to three genre and styles per channel. A style is a sub set of a genre. Example; in the ROCK music genre there are many styles such as METAL, POP ROCK and more. You may choose to narrow your music channel by selecting a style or selecting ALL STYLES to have a much more diverse program
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What is the lyric rating?
Lyric rating is the maturity level of the words and themes inside of a song. Please note that all lyric ratings do not indicate genres or music, simply appropriateness of a song based on language.
(G) – All ages friendly music. Absolutely no suggestive content.
(PG) – Radio clean songs with little to no sexual or suggestive content.
(M) – Radio clean music with no omission of suggestive content or mild adult language.
(X) – Unedited music with profanity included.
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What is Tempo?
The tempo of a song refers to the speed and energy of a song as well as beats per minute.
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Can I play music on multiple iOS devices for 1 location?
Active music playback is limited to 1 iOS device per location. Playing another another iOS device assigned to the same location will stop playback on any other iOS device currently playing in that location.
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Disabling iOS alerts for continuous playback
When using an iOS device – phone calls, amber alerts, notifications, and other apps can cause interruptions and play unwanted sounds while using the NEXTUNE app. Consider disabling other activities, enabling Kiosk Mode, or enabling Do Not Disturb to lock the device and avoid interruptions.
1. To enable Kiosk Mode (Guided Access) follow these steps on your iOS device:
a. Go to iOS Settings -> General -> Accessibility -> Guided Access
b. Turn on Guided Access, and set a passcode for it
c. Note: the passcode for Guided Access is separate from the device passcode.
d. Navigate to the nexTUNE app, select a Channel to play, then triple click the home button
e. Click the “Start” button in the top right corner
f. Don’t forget to write down the Guided Access passcode, as it is required to return the device back to non-Guided Access mode
With Guided Access on, you can choose which device functionality can be used.
• Sleep/Wake Button
• Volume Buttons
• Motion
• Keyboards
• Touch
• Time Limit
Learn more about Kiosk Mode & Guided Access on iOS: https://support.apple.com/en-us/HT202612
Do Not Disturb on iOS prevents phone calls, messages, & notifications from interrupting music playback when using the nexTUNE app. To enable Do Not Disturb follow these steps on your iOS device:
g. Go to iOS Settings -> Do Not Disturb
h. Turn on Do Not Disturb.
Learn more about Do Not Disturb on iOS: https://support.apple.com/en-us/HT204321
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Unable to Play or Stream on iOS.
Check your iOS device’s internet connection. Make sure “Airplane” mode is disabled and the device is either connected to a Wi-Fi network or has an active cellular data connection.
If you’re connected to a Wi-Fi network check to make sure you have internet access. Some public or “open” wireless networks can prevent music streaming – connecting to a wireless network you know and trust is recommended.
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App is unresponsive or slow.
• Reboot the device by shutting it down entirely. Turn the device back on and launch the nexTUNE app.
• Uninstall, then reinstall the app. Hold down the nexTUNE app icon on the home screen until all the icons start shaking. Tap the tiny “x” in the top left of the nexTUNE app icon and confirm that you want to delete the app. Re-install nexTUNE via the App Store on the device.
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How do I change my password?
Go to My Profile -> Change Password. Enter your current password. You’ll now be given the option to enter a new password.
On the web, got to My Profile -> Edit Profile. Enter new password.
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Channel Manager Account Access and Users?
Administrator Website: Account Billing, Create Custom Channels, Add or Edit Users, Favorites, Schedules, Messages, & Locations.
Administrator iOS App: Create Custom Channels, Play/Pause Music, Select Channels for Playback.
Director Website: Account Billing, Create Custom Channels. Add or Edit Favorites, Schedules, Messages, & Locations.
Director iOS App: Create Custom Channels, Play/Pause Music, Select Channels for Playback.
Manager Website: Create Custom Channels. Add or Edit Favorites, Schedules, Messages, & Locations.
iManager OS App: Create Custom Channels, Play/Pause Music, Select Channels for Playback.
Player iOS App: Play/Pause Music, Select Channels for Playback.
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What is my User ID?
USER ID: The email address you enter for this user is their USER ID. The user can change the email address and password you assign in their profile options. They will need to enter the USER ID and password you assign to log in. (* Required fields)
Passwords are not case sensitive and must be at least 6 characters including 0-9 and a-Z with no spaces or punctuation.
Access determines what the user can do when logged in. Review the access privileges by selecting the Access Level options.
Important
Administrative access is required to add users. There are four access levels. Each user can have the access level for the functions they perform. You can review the access privileges from wihtin the "Add User" window.
Manager and Player must be assigned a location to play music. Only one user can play music at a time. Any user that is logged in and playing music will be disconnected when another user logs into the same location.
Administrative and Director can log in and access "My Account" preferences of any location without interrupting other users that are playing music from the same account or locations.
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Do I need a Performance License to play NEXTUNE?
No, all our channels and any custom channels you create are fully covered for public performance in your business. You have no need for a direct license with ASCAP, BMI, SESAC, GMR or SOCAN (Canada) to play our music. However, if you have other uses of music that do not come from NEXTUNE, you may be required to get an additional license directly from the agencies for that other music source.
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How do I play a channel from a Schedule?
What you can do with Channel Schedules.
• Start playing a Favorite channel automatically.
• Play one channel for daytime periods and another for evening.
• Schedule channels to play by time of the day.
Scheduled Play
To play a channel automatically you need to create a schedule, choose a Favorite channel and save your schedule.
Create A New Schedule
Select the "+Add" button to open a new schedule. You can only schedule active, Favorite channels.
Set the Start Date and Time to when you want the schedule to become Active. Local playback devices must be in Schedule Play Mode to automatically play Channel Schedules.
Scheduled Play Mode
Scheduled Play Mode is activated from a local player by selecting the white clock with a green play icon. If the local system is not in Scheduled Play Mode then the schedule will not play. To lock you local system into Scheduled Play Mode, use the Lock feature in your Favorites list of from your Account Profile.
Locking Your Local Systems
By locking your local systems, users will not be able to deviate the system from your schedules or play Channels outside of your Favorite list.
Create a "Sign Off" Schedule.
A Sign Off schedule will automatically put your the NEXTUNE system into standby mode. This schedule can be important to put your music system in stand by mode until the next days schedule.
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Do you provide complete sound systems?
Yes, we offer professional sound system design, installation and service. Call 888-316-1030 for more information.
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Is there a contract for a minimum service term?
Yes, for Channels it is 30 days. For Channel Manager it is 3 months and for Channel Master it is 12 months. Each plan renews automatically unless canceled.
Please Note: Channels includes a free 30 day trial. During the first 30 days of your subscription you can cancel and pay nothing. After your first 30 days the renewable term is based on your selected subscription plan.
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What happens when my subscription term ends?
Your subscription term will automatically renew for another minimum period based on your subscription plan. You can cancel a renewal of your subscription term any time prior to your renewal date from within the mobile App or on the web at www.NEXTUNE.com/login.php.
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How can I cancel my account?
For Apple Pay see Subscriptions under your Apple Pay account. For all others go online and sign into your account at www.NEXTUNE.com. Go to your Account tab and select Cancel. Follow the instructions displayed.
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Can I stop service at a location?
Yes, provided you have fulfilled the minimum service requirements and returned any rented equipment.
Under certain circumstances, and if you have multiple locations, you can remove a location from service before it reaches term. Call 888-316-1030 for your specific situation.
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What areas do you provide service?
We provide service to all of North America including the United States, its territories and Canada.
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What are the levels of user access.
Important
There are three access levels. Each user can have the access level for the functions they perform. You can review the access privileges from within the "Users" window.
Administrative level access is required to add and manage users, and has full access to all Channel Manager functions.
Manager level access can edit their User Profile, change their password and has full access to all Channel Manager functions except access to users.
Player level access can only activate a NEXTUNE Channels music service for a location on a mobile device, computer or TOUCH media player. With a Player log-in the user is prompted to select a location listed in your Account for activation.
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SIGN IN | Call: 1-888-316-1030