Find answers to your most frequently asked questions about how your Subscription works. If you're still not sure give us a call. We're here to make your experience the best possible.
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Can I create my own custom channels?
Yes you can. Channel Maker is a feature of all our subscription plans. With Channel Maker you can choose your genres, styles music era, Bio-cycle and more. Tune your business to the sound you want. You can also choose from over 150 channels curated to meet our Bio-Cycle standard.
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Can I limit my locations to only play channels I choose?
Yes with a Channel Manager or a Channel Master subscription. However, with all our plans you can assign channels to a "Favorites List". With Channel Manager or Channel Master can then limit your locations to only accessing your Favorites List. You can also put your locations into different groups and have a different Favorites List for each group. All of these options are performed within your online account.
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Can I schedule different channels to play different times of the day?
Yes, with a Channel Manager or greater subscription plan, you can schedule different channels to play at different times of the day and on different days. This feature can only be performed when using our TOUCH media player for music playback.
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Can I schedule different channels to play at different locations?
Yes, with a Channel Manager or or greater subscription plan you can schedule different channels to automatically play at different locations based on their group setting. You can assign locations to groups for easy management. You create Groups in your Location list within your account. This feature can only be performed when using our TOUCH media player for music playback.
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How do I limit the playback to ONLY my Favorites list?
Local control mode restricts the selection of channels to only those channels in your Favorites. With this mode turned ON only Favorite channels will be available for playback when using a TOUCH media Player.
To enable this mode go to http://nextune.com and login to your account. Select Channel Manager button then go to Channel Maker -> Favorites and click the checkbox in the upper right corner labeled “Restrict play to only these channels”. This change may take up to 24 hours to reflect on devices.
You can also activate this function in your Account Profile.
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What is a Bio-Cycle?
Our patented music system creates music channels that are programmed to follow a Biorhythmic Cycle of 20, 30, 40 or 60 minutes. Each cycle starts at a minimum tempo song then rises in tempo with each subsequent song until the peak of the cycle is reached. This Bio-Cycle pattern repeats through the entire channel. The Biorhythmic Cycle of each channel can be adjusted to fit the objective of any business environment.
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What kind of music do I get?
All our songs are by the original artists including all their hits. We have tens of thousands of songs from every genre around the world and every music era. All our channels are curated with new selections each day so you'll never get tired of listening.
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How do I control what plays in my locations?
You need a Channel Manager or greater subscription. With Channel Manager you can review invoices, pay your bill, create a Favorites List, create custom channels, insert messages and when using our TOUCH media player for music playback, schedule channels to automatically play in different locations.
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Do I have to buy a TOUCH media player?
No, you can use the NEXTUNE Mobile APP for music play in your locations. However, you will need a Channel Manager subscription plan to control your locations from a remote point like your corporate office and you will need a TOUCH media player for each location.
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Do I need a TOUCH media player?
No, you can use the NEXTUNE Mobile APP for music play in your locations. However, you will need a Channel Manager subscription plan to control your locations from a remote point like your corporate office and you will need a TOUCH media player for each location.
The Touch Media Player is a full function Media player designed for you to remotely control and manage what is played at an individual location with Channel Manger and web browser.
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What happens if my TOUCH Media Player fails?
Your media player is warranted for the life of your subscription service under normal use. If it fails during your subscription term we will replace it free of charge except any charges for your selected shipping method.
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How many messages can I insert into my channels?
You can insert up to 12 - three minute messages per hour into any channel. Messages can be of any length but longer messages will result in fewer messages that can fit into an hour of programming.
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Can I insert messages into my channels?
Yes with all our subscription plans. With Channel Manager or greater subscription plan you can upload messages to your Account Message Library. You insert messages into schedules you create for your channels.
With Channel Maker you must order a message online by going to the web and log in to your account. Go to Services and select Audio Production-> Order or call 888-316-1030 opt;1.
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How do I insert a message?
This feature requires Channel Manager or greater.
To add messages to your program you’ll need to first upload a message to your account by going to http://nextune.com and logging in to your account. Select the Channel Manager and go to Messages. Tap on the +Add button. Follow the instructions and select the help icon for additional information. To order a Custom message select the Services menu and the Audio Production +Order button. You insert messages into schedules you create for your channels. Go to Schedules in your account.
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How do I reset all my skipped songs?
In the iOS Mobile App, skipped songs across all channels can be reset by uninstalling the app and re-installing. This means any song you skipped during playback will play again after performing this action.
Hold down the nexTUNE app icon on the home screen until all the icons start shaking. Tap the tiny “x” in the top left of the nexTUNE app icon and confirm that you want to delete the app. Re-install nexTUNE via the App Store on the device.
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What happens when I skip a song?
When you skip a song in the iOS Mobile App it will no longer play in the selected Channel. The skipped song will continue to play in other Channels where it meets the Channel criteria.
Skipped songs will not play on the device where the song was skipped. If the app is uninstalled then reinstalled, skipped songs will be reset.
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How do I insert a message in the iOS App?
To insert a message into the current channel go to Messages on the nexTUNE app. Choose the desired message(s), the amount of time per hour you want each message to play. The messages will now play according to the settings selected.
Messages may take up to 24 hours to appear in the nexTUNE app after upload.
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How do I make a channel in the Mobile App?
To make a custom channel go to the CHANNEL MAKER tool in your app. Once there you can access a variety of settings like year, Genre, Style and others to fine-tune your new channel. After these settings are done you can preview then name your new channel. It will then appear in your FAVORTIES for playback.
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What are Genres and Styles?
In Channel Maker you can select up to three genre and styles per channel. A style is a sub set of a genre. Example; in the ROCK music genre there are many styles such as METAL, POP ROCK and more. You may choose to narrow your music channel by selecting a style or selecting ALL STYLES to have a much more diverse program
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What is the lyric rating?
Lyric rating is the maturity level of the words and themes inside of a song. Please note that all lyric ratings do not indicate genres or music, simply appropriateness of a song based on language.
(G) – All ages friendly music. Absolutely no suggestive content.
(PG) – Radio clean songs with little to no sexual or suggestive content.
(M) – Radio clean music with no omission of suggestive content or mild adult language.
(X) – Unedited music with profanity included.
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What is Tempo?
The tempo of a song refers to the speed and energy of a song as well as beats per minute.
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Can I play music on multiple iOS devices for 1 location?
Active music playback is limited to 1 iOS device per location. Playing another another iOS device assigned to the same location will stop playback on any other iOS device currently playing in that location.
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Disabling iOS alerts for continuous playback
When using an iOS device – phone calls, amber alerts, notifications, and other apps can cause interruptions and play unwanted sounds while using the nexTUNE app. Consider disabling other activities, enabling Kiosk Mode, or enabling Do Not Disturb to lock the device and avoid interruptions.
1. To enable Kiosk Mode (Guided Access) follow these steps on your iOS device:
a. Go to iOS Settings -> General -> Accessibility -> Guided Access
b. Turn on Guided Access, and set a passcode for it
c. Note: the passcode for Guided Access is separate from the device passcode.
d. Navigate to the nexTUNE app, select a Channel to play, then triple click the home button
e. Click the “Start” button in the top right corner
f. Don’t forget to write down the Guided Access passcode, as it is required to return the device back to non-Guided Access mode
With Guided Access on, you can choose which device functionality can be used.
• Sleep/Wake Button
• Volume Buttons
• Motion
• Keyboards
• Touch
• Time Limit
Learn more about Kiosk Mode & Guided Access on iOS: https://support.apple.com/en-us/HT202612
Do Not Disturb on iOS prevents phone calls, messages, & notifications from interrupting music playback when using the nexTUNE app. To enable Do Not Disturb follow these steps on your iOS device:
g. Go to iOS Settings -> Do Not Disturb
h. Turn on Do Not Disturb.
Learn more about Do Not Disturb on iOS: https://support.apple.com/en-us/HT204321
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Unable to Play or Stream on iOS.
Check your iOS device’s internet connection. Make sure “Airplane” mode is disabled and the device is either connected to a Wi-Fi network or has an active cellular data connection.
If you’re connected to a Wi-Fi network check to make sure you have internet access. Some public or “open” wireless networks can prevent music streaming – connecting to a wireless network you know and trust is recommended.
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App is unresponsive or slow.
• Reboot the device by shutting it down entirely. Turn the device back on and launch the nexTUNE app.
• Uninstall, then reinstall the app. Hold down the nexTUNE app icon on the home screen until all the icons start shaking. Tap the tiny “x” in the top left of the nexTUNE app icon and confirm that you want to delete the app. Re-install nexTUNE via the App Store on the device.
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How do I change my password?
In the NEXTUNE app go to My Profile -> Change Password. Enter your current password. You’ll now be given the option to enter a new password.
On the web, got to My Profile -> Edit Profile. Enter new password.
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Channel Manager Account Access and Users?
Administrator Website: Account Billing, Create Custom Channels, Add or Edit Users, Favorites, Schedules, Messages, & Locations.
Administrator iOS App: Create Custom Channels, Play/Pause Music, Select Channels for Playback.
Director Website: Account Billing, Create Custom Channels. Add or Edit Favorites, Schedules, Messages, & Locations.
Director iOS App: Create Custom Channels, Play/Pause Music, Select Channels for Playback.
Manager Website: Create Custom Channels. Add or Edit Favorites, Schedules, Messages, & Locations.
iManager OS App: Create Custom Channels, Play/Pause Music, Select Channels for Playback.
Player iOS App: Play/Pause Music, Select Channels for Playback.
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Do I need a Performance License to play NEXTUNE?
No, all our channels and any custom channels you create are fully covered for public performance in your business. You have no need for a direct license with ASCAP, BMI, SESAC, GMR or SOCAN (Canada) to play our music. However, if you have other uses of music that do not come from NEXTUNE, you may be required to get an additional license directly from the agencies for that other music source.
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Do you provide complete sound systems?
Yes, we offer professional sound system design, installation and service. Call 888-316-1030 for more information.
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Is there a contract for a minimum service term?
Yes, for Channel Maker it is 30 days. For Channel Manager it is 3 months and for Channel Master it is 12 months. Each plan renews automatically unlessed canceled.
Please Note: Channel Maker includes a free 30 day trial. During the first 30 days of your subscription you can cancel and pay nothing. After your first 30 days the renewable term is based on your selected subscription plan.
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What happens when my subscription term ends?
Your subscription term will automatically renew for another minimum period based on your subscription plan. You can cancel a renewal of your subscription term any time prior to your renewal date from within the mobile App or on the web at www.NEXTUNE.com/login.php.
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How can I cancel my account?
For Apple Pay see Subscriptions under your Apple Pay account. For all others go online and sign into your account at www.NEXTUNE.com. Go to your Account tab and select Cancel. Follow the instructions displayed.
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Can I stop service at a location?
Yes, provided you have fulfilled the minimum service requirements and returned any rented equipment.
Under certain circumstances, and if you have multiple locations, you can remove a location from service before it reaches term. Call 888-316-1030 for your specific situation.
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What areas do you provide service?
We provide service to all of North America including the United States, its territories and Canada.
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