Find answers to your most frequently asked questions about how your Subscription works. If you're still not sure give us a call. We're here to make your experience the best possible.
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Can I create my own custom channels?
Yes you can with all our subscription plans, You can also choose from over 150 channels curated to meet our Bio-Cycle standard.
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Can I limit my locations to only play channels I choose?
Yes with a Channel Manager or a Channel Master subscription. However, with all our plans you can assign channels to a "Favorites List". With Channel Manager or Channel Master can then limit your locations to only accessing your Favorites List. You can also put your locations into different groups and have a different Favorites List for each group. All of these options are performed within your online account.
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Can I schedule different channels to play different times of the day?
Yes, with Channel Manager or Channel Master you can schedule different channels to play at different times of the day and different days of the week.
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Can I schedule different channels to play at different locations?
Yes, with Channel Manager or Channel Master you can schedule different channels to automatically play at different locations based on your group settings. You can adjust your group settings from within your online account.
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What is a Bio-Cycle?
Our patented music system creates music channels that are programmed to follow a Biorhythmic Cycle of 20, 30, 40 or 60 minutes. Each cycle starts at a minimum tempo song then rises in tempo with each subsequent song until the peak of the cycle is reached. This Bio-Cycle pattern repeats through the entire channel. The Biorhythmic Cycle of each channel can be adjusted to fit the objective of any business environment.
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How do I control what plays in my locations?
You need a Channel Manager or Channel Master subscription. With Channel Manager you can review invoices, pay your bill, create a Favorites List, create custom channels, insert messages and schedule channels to automatically play in different locations.
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Do I have to buy a TOUCH media player?
No, you can use the nexTUNE Mobile APP for playing in your locations. However, if you want to control your locations location from a central point like your corporate office then you will need a Touch media player for each location.
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Do I need a Touch media player?
The Touch Media Player is a full function Media player allowing you to choose the channels you want to play including your custom channels and Favorites. The TOUCH can be remotely controlled to manage what is played at an individual location with Channel Manger.
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Can I insert messages into my channels?
Yes with all our subscription plans. With Channel Manager you can upload messages to your Message Library in you web account. With Channel Maker you must order a message online by going to the web and log in to your account. Go to Services and select Audio Production-> Order.
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How do I make a channel in the Mobile App?
To make a custom channel go to the CHANNEL MAKER tool in your app. Once there you can access a variety of settings like year, Genre, Style and others to fine-tune your new channel. After these settings are done you can preview then name your new channel. It will then appear in your FAVORTIES for playback.
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What are Genres and Styles?
In Channel Maker you can select up to three genre and styles per channel. A style is a sub set of a genre. Example; in the ROCK music genre there are many styles such as METAL, POP ROCK and more. You may choose to narrow your music channel by selecting a style or selecting ALL STYLES to have a much more diverse program
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What is the lyric rating?
Lyric rating is the maturity level of the words and themes inside of a song. Please note that all lyric ratings do not indicate genres or music, simply appropriateness of a song based on language.
(G) – All ages friendly music. Absolutely no suggestive content.
(PG) – Radio clean songs with little to no sexual or suggestive content.
(M) – Radio clean music with no omission of suggestive content or mild adult language.
(X) – Unedited music with profanity included.
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What is Tempo?
The tempo of a song refers to the speed and energy of a song as well as beats per minute.
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Can I play music on multiple iOS devices for 1 location?
Active music playback is limited to 1 iOS device per location. Playing another another iOS device assigned to the same location will stop playback on any other iOS device currently playing in that location.
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Disabling iOS alerts for continuous playback
When using an iOS device – phone calls, amber alerts, notifications, and other apps can cause interruptions and play unwanted sounds while using the nexTUNE app. Consider disabling other activities, enabling Kiosk Mode, or enabling Do Not Disturb to lock the device and avoid interruptions.
1. To enable Kiosk Mode (Guided Access) follow these steps on your iOS device:
a. Go to iOS Settings -> General -> Accessibility -> Guided Access
b. Turn on Guided Access, and set a passcode for it
c. Note: the passcode for Guided Access is separate from the device passcode.
d. Navigate to the nexTUNE app, select a Channel to play, then triple click the home button
e. Click the “Start” button in the top right corner
f. Don’t forget to write down the Guided Access passcode, as it is required to return the device back to non-Guided Access mode
With Guided Access on, you can choose which device functionality can be used.
• Sleep/Wake Button
• Volume Buttons
• Motion
• Keyboards
• Touch
• Time Limit
Learn more about Kiosk Mode & Guided Access on iOS: https://support.apple.com/en-us/HT202612
Do Not Disturb on iOS prevents phone calls, messages, & notifications from interrupting music playback when using the nexTUNE app. To enable Do Not Disturb follow these steps on your iOS device:
g. Go to iOS Settings -> Do Not Disturb
h. Turn on Do Not Disturb.
Learn more about Do Not Disturb on iOS: https://support.apple.com/en-us/HT204321
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Unable to Play or Stream on iOS.
Check your iOS device’s internet connection. Make sure “Airplane” mode is disabled and the device is either connected to a Wi-Fi network or has an active cellular data connection.
If you’re connected to a Wi-Fi network check to make sure you have internet access. Some public or “open” wireless networks can prevent music streaming – connecting to a wireless network you know and trust is recommended.
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App is unresponsive or slow.
• Reboot the device by shutting it down entirely. Turn the device back on and launch the nexTUNE app.
• Uninstall, then reinstall the app. Hold down the nexTUNE app icon on the home screen until all the icons start shaking. Tap the tiny “x” in the top left of the nexTUNE app icon and confirm that you want to delete the app. Re-install nexTUNE via the App Store on the device.
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How do I change my password?
In the nexTUNE app go to My Profile -> Change Password. Enter your current password. You’ll now be given the option to enter a new password.
On the web, got to My Profile -> Edit Profile. Enter new password.
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Is there a contract for a minimum service term?
Yes, for Channel Maker it is 30 days. For Channel Manager it is 3 months and for Channel Master it is 12 months. Each plan renews automatically unlessed canceled.
However, Channel Maker includes a free 30 day trial. During the first 30 days of your subscription you can cancel and pay nothing. After your first 30 days the renewable term is based on your selected subscription plan.
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What happens when my subscription term ends?
Your subscription term will automatically renew for another minimum period based on your subscription plan. You can cancel a renewal of your subscription term any time prior to your renewal date from within the mobile App or on the web at nexTUNE.COM/login.php.
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How can I cancel my account?
For Apple Pay see your Apple iOS account. For all others go online and sign into your account. Go to your Account and select Cancel. Read the instructions displayed.
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What areas do you provide service?
We provide service to all of North America including the United States, its territories and Canada.
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