Find answers to your most frequently asked questions about how your nexTUNE Subscription works. If you're still not sure give us a call. We're here to make your nexTUNE experience the best possible.
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Can I create my own custom channels with a nexRADIO subscription?
nexRADIO includes over 150 channels curated to meet our Bio Rhythm standard. To create your own custom channels you will need a Premium or Premium+ subscription plan.
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Can I limit my locations to only play channels I choose?
Yes, with all our subscription plans you can assign channels to a "Favorites List". You can then limit all your locations to only accessing your Favorites List. You can also put your locations into different groups and have a different Favorites List for each group. All of these options are performed within your online account.
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Can I schedule different channels to play during the morning or at night?
Yes, with a Premium or Premium+ subscription plan you can schedule different channels to play at different times of the day and different days of the week.
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Can I schedule different channels to play at different locations?
Yes, with a Premium or Premium+ subscription plan you can schedule different channels to automatically play at different locations based on your group settings. You can adjust your group settings from within your online account.
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Is there a contract for a minimum service term?
Yes, during the first 30 days of your subscription service you can cancel your service and pay nothing. After your first 30 days the minimum term is based on the subscription plan you choose. nexRADIO is a minimum 3 month service term unless you choose to rent a Touch Media Player. The minimum rental term is 12 months. Premium is a minimum 12 month subscription term and Premium+ is a minimum 24 month subscription term.
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What happens when my subscription term ends?
Your subscription term will automatically renew for another minimum period based on your subscription plan. You can cancel a renewal of your subscription term any time prior to your renewal date.
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How do I cancel my account?
You can request cancellation through your online account or by calling 888-316-1030 option 1.
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Can I stop service at a location?
Yes, provided you have fulfilled the minimum service requirements and returned any rented equipment. Under certain circumstances, and if you have multiple locations, you can remove a location from service. Call 888-316-1030 for your specific situation.
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How do I manage what plays in my locations?
You have full control from within your online account. With our online tools you can review your billings, pay your bill, create a Favorites List, create custom channels, insert messages and schedule channels to automatically play in different locations. We call it The Account Manager and with a Premium or Premium+ plan you have all these features for full control of what plays in each location.
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Do I have to rent or buy a nexTUNE media player?
Yes, to ensure you have the best experience and receive all the benefits of a nexTUNE subscription we require the purchase or rental of our Touch media player.
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Why do I need a Touch media players?
The Touch Media Player is a full function Media player allowing you to choose the channels you want to play including your custom channels and Favorites. We provide a secure point to point playback system that requires specially equipped media player to access this secure stream of music.
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What happens if my nexTUNE Media Player fails?
Your nexTUNE Media Player is warranted for the life of your subscription service. If it fails during your subscription term we will replace it free of charge. If you purchased your media player you only pay shipping. If you are renting your media player then shipping is also included free of charge.
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How many messages can I insert into my channels?
With a Premium or Premium+ subscription plan you can insert up to 12 - three minute messages per hour into any channel. Messages can be of any length but longer messages will result in fewer messages that can fit into an hour of programming.
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Do you provide complete sound systems?
Yes, we offer professional sound system design, installation and service. Call 888-316-1030 for more information.
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I didn't buy my sound system from nexTUNE but can you still service it?
Yes, whether you purchase your sound system through us or from another vendor, we have the experience to service all your needs.
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What areas do you provide service?
We provide service to all of North America including the United States, its territories and Canada.
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